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 enlarge | From: Norton from Symantec
Category: Software
List Price: £49.99
Buy New: £18.99
You Save: £31.00 (62%)
New (13) Used (4) from £18.99
Avg. Customer Rating:  59 reviews
Sales Rank: 6
Format: Dvd-rom
Platforms: Windows Xp, Windows Vista
Media: CD-ROM
Operating System: Windows XP
Size: 3 User Licence, Full Edition (PC)
Shipping Weight (lbs): 0.6
Dimensions (in): 19.7 x 19.7 x 19.7
MPN: 12776243
EAN: 5397039418759
ASIN: B000V5IEWK
Release Date: September 25, 2007
Availability: Usually dispatched within 1-2 business days
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| Customer Reviews:
 zero stars July 2, 2008
2 out of 2 found this review helpful
well I deleted my other revue, NOT HAPPY, this software looks great, it works great and gives a great sense of pc security. Fact is though when you really need it, it's next to useless. It came pre loaded on my new laptop, I was happy to give it a go although I usally use mcafee or zonealarm, BIG MISTAKE! Got hit my a mutha trojan, to be fair I tried every freeware, trialware and antispyware I could find and nothing shifted it. But Norton didn't even pick it up, flag it or even try to remove it, it just give a green tick allis ok. No it isn't, the pc was unstable, pop ups gallore to dodgy anti spyware sites, firewall disabled at iregular times. Classic symptons. I have had to factory restore to salvage a working laptop. Norton will be the first thing to be removed. You have been warned!!
 Tuned up at last June 28, 2008
7 out of 7 found this review helpful
I've been using Norton Internet security products for many years with slowly diminishing results. I'd had so many problems that Last year I bought the new and, by symantec, lauded 360. Big mistake. It took me several days to get it to work with the help of 'customer services' and at a significant cost. They eventually took remote control of my computer and as I watched cleaned up my hard disc. As they were doing this I noticed that they used a 'removal tool' (the first I had heard of this) to strip out norton programmes which, it appeared to me, were years old. They then reinstalled 360 and now, at last it worked. However, it made my computer run (if that is not an abuse of 'run') so slowly that for the last year computing has been a nightmare. Even though I'm a silver surfer even I was getting fed up taking naps whilst I awaited programme launches. When I contacted Symantec their only offering was that I may have a dirty computer i.e. full of dust. I was taken in by this and duly cleaned out the case. Surprisingly there was little dust but not surprisingly the speed of the computer was not affected.
So I have just bought and installed Internet Security 2008. Before I did so, though, I downloaded the Norton removal tool and cleaned out all the Norton files. Installation then went through perfectly and to my delight my computer is now racing through programme launch. It seems to be back to its original speed. I am very pleased - though will possibly miss some of my naps.
In case you wonder why I stuck with Norton - well I discussed the problem with some of my younger friends and family, some of whom claim expertise, and they reckon that all the opposition suffer from the same types of problem and that Norton was still just ahead of them.
It seems. at least to me, that if you use the removal tool before installing new products that they then run as described on the box
 Still a work in progress June 10, 2008
5 out of 6 found this review helpful
I've used Norton for 3 years, but have had to call it a day. It appears to run without problems, not one Virus or Trojan detected etc. But this in itself is the problem, it seems to have major issues in detecting them, whereas free AVG deals with them with no problems. I recommend that you don't use Norton without using the AVG as backup, otherwise you could be leaving yourself open to attack.
Secondly is the problem with Norton hogging system resources and slowing the PC down to a crawl. I've previously tried most of the tricks to try and speed up my PC but only got a slight increase, but soon as I uninstalled Norton I had an immediate 100% or more increase in speed. (I had been wasting my money on high speed broadband because of my dog slow PC). Norton has been improving this problem over the years, but it still has a way to go. I've now installed Kaspersky and it appears to be a 5 star product up to press. No slowing down of PC during normal running. Even during full system scans there is only a slight slowing down when surfing. I wouldn't have even attempted this with Norton.
If you've got Norton already installed you can go to the synamtec web site and get the removal tool. Apparently the normal uninstall sometimes doesn't fully work
The Worst Customer Service Possible. May 18, 2008
8 out of 9 found this review helpful
My PC picked up a virus (Norton missed it) and Norton tech. support convinced me to spend 69 for them to clean the PC. This was done but my PC was left with all sorts of problems. Eventually Norton told me they had no more answers and I should contact Microsoft. They wanted some 40 to talk to me, so did not bother. Eventually I had to format the hard disk and reinstall the op. system and all my software. Took 2 days.
Norton promised to extend my subcription for all my trouble. I asked for a refund as I had had to do all the work myself to get my PC working.
Guess what. They ignore all e mails, even one's to named persons.
They then had the cheek to send me a customer satisfaction questionaire.
I went through everything again, no reply.
Once they have your money, they are not interested at all. I have used Norton for many years, but this is the end. I would not use Norton at any price. Stay clear.
Update!!!!!
Emailed Symantec CEO at group headquaters with all my problems. Got a call from Symantec in less than 24 hours, AND a full refund AND 12 months free Internet Security.
If you have a problem with Symantec, keep at them.
Norton AV doesn't work, and C/S stinks. No stars May 18, 2008
5 out of 6 found this review helpful
We had Norton Av for a couple of years, and thought it was doing fine. Then whilst doing some routine maintenance on our PC, found malware and a couple of trojans that Norton hadn't even noticed. Contacted Norton, who offered to check our PC and clean it for a rather large fee. This on top of the AV subscription we'd already paid, so we refused.
Norton's technicians insist that no one else's AV product will be able to run properly until Norton have cleaned our system (which makes us wonder about Norton's motives - what the heck did they put/allow in there, if they're so confident that no one else will be able to clean it?), and their customer services are ignoring our request for a refund. We won't be touching Norton again.
Wouldn't give this any stars, but can't give a no star rating.
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